Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dollstylistmarketing@gmail.com. Please note that returns will need to be sent to the following address: [1320 E Idahome st West Covina Ca 91790] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dollstylistmarketing@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dollstylistmarketing@gmail.com.

At dollstylist.com, your satisfaction is our top priority. We offer a 30-day money-back guarantee if you're unsatisfied with our products.
To request a return or cancel an order, please email: support@dollstylist.com

Please review the guidelines below for our return process:

  1. Return/Cancellation Eligibility:

    • Contact us within 14 days of receiving your item and state the reason.

    • Items must be in original condition: unused, with all tags and packaging intact.

    • For cancellations: Email us within 1 hour of purchase. Orders cannot be canceled once processing begins. We will confirm all cancellations via email.

    • Even for gifts, inspect all items upon delivery. We cannot address damage reports after 14 days of delivery.

  2. Return Process:

    • Contact our team at support@dollstylist.com with your order number, item(s) to return, and reason.

    • Repack the item(s) in their original packaging.

    • Return the item(s) to the shipping address provided in our email.

    • Once we receive your return package, we will process your refund or exchange.

  3. Return Shipping Costs:

    • Customers bear return shipping costs unless the return results from our error (e.g., wrong or defective item shipped).

    • We recommend using a tracked shipping service for returns. dollstylist.com is not responsible for packages lost or damaged in transit back to us.

  4. Refund Process:

    • Refunds are processed after we receive and verify the item(s) in original condition.

    • Refunds are issued to the original payment method used for purchase.

    • A 10% restocking and handling fee applies to refunded returns.

    • No fee is charged if you choose an exchange.

    • Note: Shipping fees (if paid) are non-refundable.

  5. Order Cancellation:

    • We encourage customers to ensure 100% satisfaction with cart items before completing any purchase.

    • Cancellations incur a 5% bank processing and handling fee, deducted from your refund.

    • You may modify or cancel your order within 1 hour of placement.

    • Orders cannot be canceled once processing begins. We confirm all cancellations via email.

    • To return an item for refund/exchange, email us within 14 days of delivery.

  6. Received Damaged or Wrong Item:

    • We sincerely apologize if you receive an incorrect or damaged item. Please email us your Order ID and photos of the item within 14 days of receipt.

    • We cannot process refunds/exchanges after this period.

  7. Missed a Special Occasion:

    • We cannot guarantee timely delivery for special occasions.

    • Place orders well in advance to account for unforeseen delays.

    • To return an item, email us within 14 days of the package arriving.

    • Customers bear return shipping costs.

  8. Package Not Received:

    • If your package is marked "delivered" to the provided address (with or without signature) but you haven't received it, we will make every effort to resolve the issue.

    • To protect Dollstylist from fraud, reshipment/compensation will be provided only after a full investigation with the shipping carrier and customer.

    • No refunds are offered for items lost by postal services.

  9. Customer Support:

    • Our friendly support team is available 24/7 to address questions or concerns.

    • Contact us via email: support@dollstylist.com

    • Please allow up to 48 hours for a response.

  10. Returned Packages:

    • If a package is returned to us due to an incorrect address, failed delivery, unclaimed by carrier, or other reasons, email us your order number within 30 days of purchase.

    • We are not responsible for refunds if the checkout shipping address was incorrect or if you changed your address.

    • Reshipment incurs a handling fee and reshipping fee.

    • The reshipping fee applies regardless of whether the original shipment qualified for free shipping.